Frequently Asked Questions
You will find answers for many of the most common customer questions below. If you still can’t find the answer you are looking for please contact your local Webforge Locker branch and speak to the team.
Product Information
I want my products painted, can you do this for me? (powdercoated, anodised, galvanised etc.)
Where can I find the weight and dimensions of the products?
Can you cut my mesh sheet to size for me?
When I buy woven wire from the roll will it be flattened?
Where can I find load table or other technical data on the products?
What is the right metal and finish to use for my project?
Where can I get more product information or advice?
Fulfillment
How long will delivery take?
How will I know when my order is ready to collect?
How much does delivery cost?
Can I collect my order using my normal car?
Can I arrange my own transport or courier to pick up my order?
What time can I collect my stuff? What are your business hours?
What happens if I order an item that is showing zero stock?
Customer Service
How do I cancel or edit my order?
What do I do If I’ve ordered the wrong thing?
What do I do if my goods were damaged when they were delivered?
I’m looking for a similar product that I can’t see listed – can you get it?